1. What information do we collect?
We collect information you provide directly, information collected automatically when you use our Services, and other necessary data for security and service delivery.
Information you provide
When you contact us, request support, subscribe to a plan, or use our services, we may collect:
- Names
- Phone numbers
- Email addresses
- Contact preferences
We do not process sensitive personal information such as racial origin, religious beliefs, or sexual orientation.
Information collected automatically
When you visit our website, we may automatically collect:
- IP address and browser details
- Device and operating system information
- Referring website and page activity
- Usage, diagnostics, and performance data
2. How do we process your information?
We process personal information to deliver the Services you request, keep our systems secure, communicate with you, and comply with applicable laws.
- Respond to inquiries and support requests
- Send service updates and administrative notices
- Enable communications between users and the AlphaTek team
- Protect against fraud, abuse, and security risks
3. What legal bases do we rely on?
We process personal information only when we have a lawful basis, such as consent, contract performance, legal obligations, or protection of vital interests.
EU / UK GDPR
- Consent: where you agree to specific processing.
- Contract: to provide services requested by you.
- Legal obligation: to comply with laws or regulations.
- Vital interests: to protect health or safety.
Canada
In Canada, we may rely on either express consent, implied consent, or other lawful grounds depending on the situation.
4. When and with whom do we share your personal information?
We share personal information only when necessary for business operations, legal obligations, or to protect the rights and safety of our company and users.
- Service providers that support our operations
- Legal authorities when required by law
- Potential buyers in connection with a business transfer
5. Do we use cookies and tracking technologies?
Yes. We use cookies and similar technologies to operate our website, improve user experience, and analyze performance.
Third parties may also use cookies for analytics or advertising. You can manage cookie preferences through your browser and our privacy controls.
For example, Google Analytics may be used to understand website usage. You can opt out at https://tools.google.com/dlpage/gaoptout.
6. How long do we keep your information?
We retain personal information only as long as needed to fulfill the purposes described, unless a longer retention period is required or permitted by law.
When information is no longer necessary, we delete it, anonymize it, or isolate it securely if deletion is not possible.
7. How do we keep your information safe?
We use organisational and technical controls to protect your data, but no system is completely immune to risk.
Please use secure networks and notify support@alphatekmsp.com of any suspected security incidents.
8. Do we collect information from minors?
We do not knowingly collect personal information from children under 18 years of age, or the equivalent minimum age in your jurisdiction.
If we learn that we have collected data from a minor without parental consent, we will delete it promptly.
9. What are your privacy rights?
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.
- Request access to your information
- Request correction of inaccuracies
- Request deletion where permitted
- Withdraw consent where applicable
Contact us at support@alphatekmsp.com for privacy requests.
10. Controls for Do-Not-Track features
We do not currently respond to Do-Not-Track signals because there is no standard industry method for implementing them.
We do honor Global Privacy Control (GPC) signals as a valid opt-out request where applicable.
11. U.S. residents have specific privacy rights
If you are a resident of certain U.S. states, you may have additional rights such as access, deletion, and opt-out of sale or sharing.
These rights vary by state and may depend on the category of personal information involved.
12. Do we make updates to this notice?
Yes. We may update this Privacy Policy from time to time and will revise the "Last updated" date when we do.
13. How can you contact us about this notice?
For questions or requests, contact us at:
- Email: support@alphatekmsp.com
14. How can you review, update, or delete your information?
You can submit a request to review, update, or delete your data by contacting our team. We will respond according to applicable law.